Employee Performance Review

“Employee Performance Review: Making Expertise Count”

This the second article in our series. When reading it, remember three key points. Firstly, the importance of identifying the employee’s expertise. Secondly, putting that expertise to work, preferably where it can contribute the most. Thirdly, ensuring expertise is kept current. Remember that expertise, whether in the form of skills or knowledge, is dynamic. It needs refreshing, renewing and replacing, as and when new ideas make some of the old obsolete. The importance of this third point has probably never been more relevant than in a rapidly changing technological workplace, such as exists today.

Expertise

In the PERFORM model we use “expertise” as a general word to include the abilities, experience and attitudes people need to do their jobs. In this context expertise consists of:

• Job specific know-how – e.g. technical knowledge.
• Contextual knowledge – e.g. understanding how a role fits with the bigger picture.
• Skills – e.g. generic skills such as coaching, communication etc.
• Aptitude – is this the right type of job for the person? E.g. would it be sensible to employ a person with a preference for analysis and reflection in a fast-moving customer sales and service role.
• Behaviours – e.g. integrity, respect and teamwork.
• Attitude – how does the person approach work? Is this something that can be changed by motivational input or are there underlying character aspects that effect them at work.

The Employee Performance Review: Putting Expertise to Work

What expertise does the employee bring to their work?In the workplace, there is little merit in having skills and knowledge that are not used, or are under-used. In this context, the value of expertise is when it is put to work, contributing to the performance of the team. An employee performance review should look back, then look forward. In doing so it should ask questions, such as:

• How well does that expertise fit the job?
• How has the employee’s expertise delivered performance in this last period?
• What expertise will be needed to meet the goals set for the team and the organisation, over the next period to be reviewed?
• How can the employee best contribute with the expertise he or she possesses?
• Which particular expertise is a real strength, contributing to performance
• How can that specific strength be improved even more?
• What other areas of (existing or potential) expertise needs further development?
• What expertise need refreshing, renewing or replacing?

Ensuring that people have the skills and the knowledge to do the job is critical to ensuring high performance. The PERFORM model has been designed to help you with this critical management function. However it’s important to remember that while knowledge and skills can be taught, aptitude and behaviour are driven by our own personalities and value sets. Therefore at the recruitment stage it is important to ensure that the person fits both the job and the culture of the organization. It’s far easier to build on what’s there, than trying to put in what is missing! As Peter Drucker said:

“It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.”