Managing Performance and Potential


This guide sets out the key principles of performance management, with useful tools to help you put them into practice.

Management is about getting things done, but critically, it’s about getting things done through the people you manage. Performance management matters to everyone. It’s one way to help ensure that what we do, we do well. It also helps us to deliver the quality products or services that our customers want. Whatever else you do as a manager, you need to do this well!

Many managers think this is one of the most difficult parts of their job, yet it’s also one of the most important. Don’t just take our word for it. As renowned management thinker Peter Drucker argued:

“The ultimate test of management is performance”

As we say in the guide, most managers want:

“… a team of people who are self-motivated and committed to doing their jobs to the very best of their ability: to “go the extra mile”. Managing performance is not about coercion; it’s about encouraging people to work to their potential – because they want to.”

What's inside?

Content: 26 pages and 4 tools
Format: downloadable pdf with in-text hyper-link navigation feature

  • Get the best out of your people by understanding the basics of performance management
  • Set performance standards, in order to manage good, bad and indifferent performance
    These are fantastic little e-books, very thorough, easy to follow

    We’ve used [the guides] as support tools for learners on our talent management programmes which has saved me a lot of time and a lot of money. I’d definitely recommend them.

    Kieleigh - United Kingdom

  • Use the PERFORM model to help create conditions that improve performance and develop potential
  • Influence performance by adapting the way you manage and the way you lead
  • Give effective and timely feedback
  • Carry out effective and timely performance appraisals
  • Coach individuals to develop their performance and potential
  • Rating Your Performance Management System
  • Performance Rating Scale
  • The PERFORM Model
  • UCOACH – Coaching for Performance Improvement
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Managing Performance and Potential









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