Our Terms & Conditions


The Happy Manager is owned and operated by Apex Leadership Ltd, which provides its websites as a service. While the information contained within these sites is periodically updated, no guarantee is given that the information provided in them is correct, complete, and/or up-to-date.

The material contained on this website is provided for general information purposes only and does not constitute professional advice and must not be relied upon for giving specific advice.

Limitation of liability

To the fullest extent permitted by law, Apex Leadership Limited will not be liable by reason of breach of Contract, negligence or otherwise for any loss or damage (whether direct, indirect or consequential) occasioned to any person acting or omitting to act or refraining from acting upon the material provided on this website except to the extent that any such loss or damage does not exceed the cost of the materials downloaded. Nothing in this paragraph shall be deemed to exclude or limit Apex Leadership Limited’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Loss and damage, as referred to above, shall be deemed to include, but is not limited to any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party (in all cases whether direct, indirect or consequential) or any other direct, indirect or consequential loss or damage.

Links to third party websites

Some links within this website may lead to other websites, including those operated and maintained by third parties. These links are included solely as a convenience to you, and the presence of such links does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents (exceptions may apply). Our Privacy Statement does not cover these third party websites and we do not accept any responsibility or liability in respect of either the contents or your use of such websites.

Affiliate and Advertising Disclosure

Some links within this website may lead to other websites, including those operated and maintained by third parties.

Apex Leadership Limited may earn commission from sales of products and services via links in articles and advertisements on this site or in its newsletters. The presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, its contents, services or products (exceptions may apply). Apex Leadership Limited does not accept any responsibility for any loss or damage, caused by the link to any such websites.

Apex Leadership Limited accepts payments for advertising, paid per link clicks or other forms of compensation from any and/or all the ads and product links placed on this web site. The site’s affiliate advertising policy is to select affiliate partners that provide goods and services which we think will be of interest to our readers. The payments we receive are to help us maintain and grow the website. The advertisements and links provided are for your benefit during your search for information. The editorial information and insights on the Happy Manager.com are provided objectively and are not influenced by such payments.

The Happy Manager.com uses a variety of ads selected by Google Adsense, relevant to the content of individual pages. Google Adsense affiliate advertising is identified by either the “Ads by Google” or “AdChoices” labels.

Other affiliate advertising is identified by the “Happy Manager Affiliate Partner” label. All links to Amazon are affiliate links. All other advertisements on this site relate to Apex Leadership Limited products.

With the exception of its own products and services, Apex Leadership Limited cannot do the due diligence it takes to ensure that services and products advertised on this site are reliable, and you accept that you will do your own due diligence before making any purchase or accepting any offer.

Most blog pages on this site are from sponsored contributors. Although we may receive payment for these, all posts are vetted to ensure they meet our editorial standards and offer value for our readers.

Copyright Information

Permission is given for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer. All rights including copyright in this website are owned by or licensed to Apex Leadership Limited. Any use of this website or its contents including copying or storing it in part or in whole other then for your personal non commercial use is prohibited without the prior written consent of Apex Leadership Limited. You may not modify any items from this website in whole or in part and any action carried out by an individual or organisation that is in breach of the above terms will be a violation of the Copyright, Designs and Patents Act 1988 or such other governing legislation under UK copyright law.

Privacy Policy

We recognize that your privacy is important. This section outlines the types of personal information we receive and collect when you use Apex Leadership Ltd websites, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Apex Leadership Ltd strives to maintain the highest standards of decency, fairness and integrity in all its operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our websites.

Personal Information

As a UK based website we will use our best endeavours to ensure that your data is processed in accordance with the Data Protection Act 1998.

Apex Leadership Ltd collects personally identifiable information from the visitors to its websites so far as it is necessary for lawful purposes. Personal information may include name, postal address, email address, company name and telephone number. This information will be collected if you request information from us, participate in a contest or sweepstakes, and sign up to join our email list or request some other service or information from us. The information collected is internally reviewed, used to improve the content of our website, notify our visitors of updates, and respond to visitor inquiries. This information shall only be kept for as long as is necessary for such purposes.

Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties save that we may disclose information to any appropriate investigative third party if we believe you may be involved in any illegal or harmful conduct or if we are required to do so by law.

Use of Cookies

We may use cookies to help you personalise your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your Web browser to enable our systems to recognize your browser. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the sites pages, or register with any of our site’s services, a cookie enables Apex Leadership Ltd to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying your web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of out websites. You can find out more about how to control the use of cookies here.

Non-Personal Information

In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer our sites, to track users’ movements around sites and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.

Release of Information

If Apex Leadership Ltd or one of its websites is sold, the information we have obtained from you through your voluntary participation in our sites may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our websites of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of us. Save as set out we will not sell or disclose any information we hold about you to third parties unless we have your permission to do so.

How You Can Correct or Remove Information

We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our website and would like that information deleted from our records or would like to update or correct that information, please click on this link and/or use our Contact Us page.

Updates and Effective Date

Apex Leadership Ltd reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Payment Security

We accept payments using FastSpring to collect/process transaction information.

Forming a Contract With Us

1 Introduction

1.1 The meaning of some words used in these terms and conditions

‘we’, ‘us’ or ‘our’ is a reference to Apex Leadership Limited and trades under the name of “The Happy Manager”;

‘you’ or ‘your’ is a reference to the person to whom we are supplying Goods and who is required to pay for the Goods we supply;

‘Goods’ means the goods (which for the avoidance of doubt shall include online materials available for download) we shall buy for you and which you will pay for.

1.2 Our contact details are Apex Leadership Limited (Company number 07094271) 42 Newton Lane, Newton, Chester CH2 2HJ.

2 Making an order

2.1 When you place an order you are making an offer to buy the Goods you have specified at the price stated for those Goods from us. At this stage there is not a binding contract between you and us.

2.2 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide details of what you have ordered, the price that will be charged as well as other information about the progress of your order and estimated dispatch and delivery information. At this stage too there will not be a binding order between you and us.

2.3 We will contact you by email that your order for the Goods has been dispatched. Alternatively items may be downloaded and your ability to download them signifies our acceptance of your order. This communication will be our acceptance of your order (‘Order Acceptance’). At this point there will be a binding contract between you and us at the time the Order Acceptance is sent by us (which may be different to the time you receive it).

2.4 The Order Acceptance will only cover the Goods mentioned in it and may not cover all the Goods you ordered. If this is the case then the offer you made for those Goods will only be accepted when we send a further Order Acceptance.

3 Price of goods

3.1 We try our best to display accurate and up to date prices. But we cannot state the definite price until we send you the Order Acceptance.

3.2 If the price of the Goods is different at the time we are ready to send the Order Acceptance to the time you placed your order then two things can happen:

3.2.1 if the price is lower at the time we send the Order Acceptance then we will charge you the lower price and dispatch the goods; or

3.2.2 if the price is higher at the time we send the Order Acceptance then we will either cancel your order or contact you to ask you either whether you wish to pay the higher price or to cancel your order. If the order is cancelled by us or you do cancel the order then if you have already made any payment(s), we will make a refund.

3.3 When you place an order online you authorise us to debit the credit, debit or other card you specify on your order for the amount of the order at the time we send the Order Acceptance.

3.4 We do not accept cheques.

3.5 We will normally only debit the card you have used for payment at the time we send the Order Acceptance.

4 Availability and dispatch of Goods

4.1 The availability of the Goods is as shown online. They are only estimates and should not be relied on as definite statements as to whether the Goods you wish to purchase are actually in stock.

4.2 Any times and dates given for dispatch of Goods (or the length of time that Goods will take to be delivered) are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. If the delay will be substantial or if the Goods will not be available at all for dispatch we will offer you the option either to cancel your order and refund any payment(s) you have made or allowing you to choose alternative Goods.

5 Delivery

5.1 Our own products are all delivered as pdf downloads from links within emails.

5.2 On receipt of payment you will be provided with a link to download your product. This link will be active for 3 download attempts.

6 Limitation of liability

6.1. If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 10 working days of the delivery of the Goods in question.

6.2 If you do not receive Goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the Goods.

6.3 If you notify a problem to us under this condition, our only obligation will be, at your option:

6.3.1 to make good any shortage or non delivery;

6.3.2 to replace or repair any Goods that are damaged or defective; or

6.3.3 to refund to you the amount paid by you for the Goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under Clause 6.3.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 Cancellation rights

7.1 If you are not completely happy with the product or products you buy from us let us know by post or email within 30 days of receipt or 30 days of downloading them and you will receive a full refund on return of the product or products. We regret that we cannot accept oral cancellations unless these are confirmed by post or email. This does not affect your statutory rights.

7.2 On receipt of refund the downloaded product should be deleted from any computer(s) or any other storage hardware.

8 Returns

Our products are all pdf downloads and are therefore non-returnable. This does not affect your cancellation rights as expressed in 7.1.

9 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10 Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

11 Law and jurisdiction

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.