Problem Solving Exercises

Free downloads

Problem Solving Exercises

Free downloads

You don’t often hear of problem solving exercises that start with finding the right problems to solve. Many would argue that they have enough problems to solve already without looking for more!

If problem solving is to be more than just an exercise, of going through the motions, then looking for the right problems is essential.

That’s because, identifying problems that are critical to your business success is certainly something worth being pro-active about. Finding the real cause of problems, and finding them early, is time well spent. But in doing so, it’s important to look for opportunities.

For example, finding and solving problems that affect your customers can transform a business. Poor service can be a problem but attention to service recovery is also an opportunity. Impress customers with your responsiveness, promptness and attention to their needs, and there is an opportunity to turn dissatisfied customers into loyal ambassadors.

Free problem solving exercises
On our free downloads page you’ll find three problem solving exercises which you can start using straight away:


Problem Solving Skill: Finding the Right Problems to Solve – this tool will help you to see problems through the lens of opportunity.

Problem Solving Activity Tool: a Question Checklist for Problem Solving – this is a simple but powerful question checklist that gets you asking the right questions.

Problem Solving Technique Tool: 4 Steps to Improve Your Processes – this is a great process which really does make you question every part of your process and explore the possibilities of what can be done to make them better.

Feel free to download these and use them as you wish. And keep reminding yourself that:

Most people spend more time and energy going around problems than in trying to solve them. Henry Ford.


More problem solving exercises

To help you think differently we’ve developed an e-guide packed with problem solving exercises. “What’s the problem” is designed to help you find the right problems then take steps to address them.

What's the Problem?There are exercises to help you to:

  • Think about how you respond to problems.
  • Ask some key questions to help define the problem.
  • Focus on important problems.
  • Build creativity in to your options for solving the problem.
  • Apply structured question techniques.
  • Progress through a seven step problem solving process.
  • Avoid solving the symptoms and find the root causes.
  • Use the potential and power of teams to solve problems.

What’s the Problem is a comprehensive guide to problem solving, complete with these 9 essential tools:

  • Tool 1: When you don’t know what to do
  • Tool 2: Defining questions for problem solving
  • Tool 3: Finding the right problems to solve
  • Tool 4: Problem solving check-list
  • Tool 4a: Using the question check-list with your team
  • Tool 5: Problem analysis in 4 steps
  • Tool 5a: Using 4 Step problem analysis with your team
  • Tool 6: Questions that create possibilities
  • Tool 6a: Using the 5 questions with your team
  • Tool 6b: Putting creativity to work – 5 alternate questions
  • Tool 6c: Workshop outline
  • Tool 7: Evaluating alternatives
  • Tool 8: Creative thinking techniques A-Z
  • Tool 9: The 5 Whys technique
I am designing a new Management Development programme for my company and your Goal Setting guide has really helped.

I like the way you introduced material I haven’t seen before (SHARP action) & the tools to apply the learning. The price represents really good value for money and I will be checking out more of your material over the coming months.

Matthew - UK

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