Happy Customers

Happy customers and better managers go hand-in-hand!

What is good customer service? Here you’ll find a growing range of articles, tips and tools to help answer that question.

“The customer comes first” is a well-known business adage but does everyone in your organisation understand exactly how to incorporate this truism into their own work?

Even if they do, isolated customer service alone isn’t good enough. Organisations need excellent customer service, both throughout their operations, and as a fundamental principle of their culture. A customer focus has to be at the very heart of the organisation if its customers are to consistently experience excellent service.

It could be argued that there is little more important to a successful business than having happy customers. Back in the 1950’s Peter Drucker famously said that if you don’t have a customer you don’t have a business because:

“it is the customer who determines what a business is, what it produces, and whether it will prosper.”

Happy Customers Knowledge Hub

Thought-provoking articles & insights, practical tips & tools, customer service theories, free downloads, and great value products to help you manage happy customers.

Buy with confidence!

Your payment is secure with FastSpring and safe with our unconditional money-back guarantee.

If you’re not happy with your purchase, just email us within 30 days and we will refund your payment in full. No questions asked!

(Prefer your own currency? Just click on ‘More Information’ then the ‘Buy Now’ link and search the drop-down menu to see the price in your own currency).

I think your site is fun ... has a good underlying message (and tools! and ideas! and articles! and, and, and!)

… I joke about a lot of this stuff but really do think people take work a little too seriously and it CAN be fun. I think your site is fun … has a good underlying message (and tools! and ideas! and articles! and, and, and!) so I am happily sending it around to all kinds of people.

Kate - United States

The guides have been great

We’re trying to incorporate one of the exercises into a team event tomorrow. Thank you again for responding so quickly. Kamuela, PVH Corp, Human Resources

Kamuela - United States

Thank you [for the guides]

I really needed them for a course I was delivering today. I just wanted some good examples and liked your material. Thank you sincerely and I will be back on your site … looking at more of your material. Very much appreciate your wonderful customer service.

Kathy - Australia

Special offer!

These are fantastic little e-books, very thorough, easy to follow

We’ve used [the guides] as support tools for learners on our talent management programmes which has saved me a lot of time and a lot of money. I’d definitely recommend them.

Kieleigh - United Kingdom

If you are looking for some great value guides, full of knowledge, insights and practical tools, visit our store. This contains a full series of guides on each of the topics covered in our Knowledge Hub. And remember we have a great special offer on our e-guide bundles. You can halve the price of individual guides by buying in bulk!