Customer Service Week

Customer Service Week

Posted on · Posted in Happy Customers

October 1st – 5th is Customer Service Week, an event now firmly established in the international business calendar. Celebrated in over 20 countries, Customer Service Week is an annual focus on:

  • The importance of customer service (to customers, organisations and economies).
  • Recognition of the efforts of people who work in customer service.

In the words of Jo Causon, Chief Executive of the UK’s Institute of Customer Service:

“It’s important that we all realise how, by working together and focusing on our customers, we can make a difference for them, our colleagues and our organisations. This week provides organisations with an ideal platform to demonstrate to their customers that they are totally focused on the service they offer them.” Jo Causon, chief executive, Institute of Customer Service

The Customer Service Group’s official CS Week website has some great ideas on how to get involved. They say Customer Service Week is a great opportunity to:

  • Boost morale, motivation and teamwork.
  • Reward frontline reps.
  • Raise companywide awareness of the importance of customer service.
  • Thank other departments for their support.
  • Remind customers of your commitment to customer satisfaction.

Lunch and Learn

One of our contributions to the week is to deliver some “Lunch and Learn” sessions for one of our clients. We have three sessions planned:

From Customer Service to Customer Driven Services

– how the role of customers and employees are changing and how are they changing our services.

Making it Personal – Good service is personal

– how we create services “with” our customers, what the best organisations do to get customer service right, and the skills to build personal customer service.

“Everything we do is Driven by you”

– placing the customer at centre-stage.

For more on how you can get involved in Customer Service Week, follow this link to Customer Service Group’s free organiser.

Or follow these links to some international organisations committed to improving customer service in any organisation:

The International Customer Service Institute

International Customer Service Association

Institute of Customer Service

If you have anything planned for the week, or have any tips or ideas to share, leave us a comment below.