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Managing Performance and Potential

This guide sets out the key principles of performance management, with useful tools to help you put them into practice . Management is about getting things done, but critically, it’s about getting things done through the people you manage. Performance management matters to everyone. It’s one way to help ensure that what we do, we do well. It also helps us to deliver the quality products or services that our customers want. Whatever else you do as a manager, you need to do this well!

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Product Description

Format: Downloadable pdf with in-text, hyper-links for easy navigation.

Content: 26 pages, 4 tools.

Many managers think this is one of the most difficult parts of their job, yet it’s also one of the most important. Don’t just take our word for it. As renowned management thinker Peter Drucker argued:

“The ultimate test of management is performance”

As we say in the guide, most managers want:

… a team of people who are self-motivated and commited to doing their jobs to the very best of their ability: to “go the extra mile”. Managing performance is not about coercion; it’s about encouraging people to work to their potential – because they want to.


Get the best out of your people by understanding the basics of performance management
Set performance standards, in order to manage good, bad and indifferent performance
Use the PERFORM model to help create conditions that improve performance and develop potential
Influence performance by adapting the way you manage and the way you lead
Give effective and timely feedback
Carry out effective and timely performance appraisals
Coach individuals to develop their performance and potential


Rating Your Performance Management System
Performance Rating Scale
UCOACH – Coaching for Performance Improvement